The Allegany County Department of Emergency Services (DES) has announced the implementation of a new Computer Aided Dispatch System (CAD),
marking a significant milestone in enhancing emergency response capabilities.
In late 2018, Allegany County partnered with Motorola Solutions, a MACo Corporate Partner specializing in cost-effective public safety, public service sector integration, and communications solutions to enhance the county's emergency response systems. The contract for the new system was signed in January of 2020. After a significant delay in planning due to the pandemic and a lengthy and thorough ground-up build-out of the software, the CAD system went live today, March 19, 2024.
The new FLEX CAD system aligns Allegany County's emergency dispatch operations with state and national standards. With comprehensive system integration and 24/7 customer support from Motorola Solutions, the upgraded CAD system promises enhanced data management and streamlined dispatching processes.
Roger Bennett, Deputy Director of Emergency Services, emphasizes the benefits of the new CAD system: "The Flex single source database is very conducive to how our 911 Specialists dispatch calls. Some key features of the system include a central location for data storage and backup, a reduction in duplicate entries, and automated data populations throughout all system modules. This fully integrated database also facilitates real-time data sharing both within Allegany County and across multiple jurisdictional boundaries. The implementation of this system represents a significant advancement in our emergency dispatch operations."
To see more details on the system powered by Motorola Solutions visit the Allegany County website.
No comments:
Post a Comment